AI CHAT AGENT TESTING
Your AI agent didn't throw an error. That's the problem.
I test your AI chat agent with hundreds of real conversations, find the wrong answers your monitoring misses, and tell you what to fix first.
For teams with a chat agent live in their product.
- $1,500 audit
- Report in 5 business days
- 30 minutes to get started
WHAT MONITORING MISSES
A wrong answer looks like a success.
Full refund, anytime.Policy: 14 days
It invents things.
A policy, a price or a promise your product can’t keep.
As I said, order #4821…
It forgets.
Your customer repeats themselves while the agent loses the details.
Last week✓After update✗
It breaks quietly.
A small prompt or content update breaks a conversation that used to work.
Most teams swap the prompt or model and hope. First, find out what’s actually failing.
HOW IT WORKS
You give me 30 minutes.
I do the rest.
Testing tools give you a gym. I show up and lift.
- 30 min
A 30-minute call
You share access to a test version of your agent, your business rules and the questions that matter most.
- 5 days
Five days of testing
I run hundreds of conversations and trace every failure to its cause: information the agent never found, or information it found and ignored.
- Report + 1 retest
Your report and walkthrough
Your top problems, ranked by business impact, with the evidence your engineers need. After your fixes, I retest once.
See the full process WHAT YOU GET
Every failure, with the evidence and the next step.
Instructions & business rulesA policy the agent invented.
Your customer leaves with the wrong expectation.
- Customer asks
- “Can I cancel after renewal?”
- Agent answers
- “Of course. You can get a full refund anytime.”
- Reference
- Refunds are available within 14 days of renewal.
- Expected
- State the 14-day limit. Ask for the renewal date if it is unknown.
WHAT TO INVESTIGATE FIRSTTest the policy boundary and investigate how the rule reaches the answer.
01 / EXAMPLE
Illustrative example.
Not client results.WHO YOU WORK WITH
I'm Usman Shahid.
Senior SDET & AI Quality Engineer
You work directly with me, not a junior team. I design your tests, review every failure myself and walk your team through the findings.
5+years in quality
engineering
20+ projects
AI · Fintech · E-commerce
From prior work
78% → 92%Chatbot accuracy improved
18 monthsZero critical defects on an institutional trading platform
PRICING
Start with an audit. Keep it working.
Fixed prices, never hourly. Scope agreed in writing before we start.
Start hereChat Agent Audit
Silent Failure Mapping
Find where your chat agent fails, why, and what to fix first.
One-time · 5 business days after access
- Hundreds of test conversations across six quality areas
- Every failure traced to its cause
- A fix plan ranked by business impact
- One retest within 14 days of your report
Dedicated QA Partner
Your QA function, without the hire. Ongoing testing across your whole product.
Monthly · 22 working days dedicated to your product
- Regression against your audit baseline on every release
- Quality testing for any AI feature, not just chat
- Web, mobile & API functional testing
- Test automation for critical flows
- Load & performance testing
KUALIMATE / AUDIT EXTRACT