Chat Agent Audit
Silent Failure Mapping
Find where your chat agent fails, why, and what to fix first.
- Hundreds of test conversations across six quality areas
- Every failure traced to its cause
- A fix plan ranked by business impact
- One retest within 14 days of your report
$1,500Launch price
See the eight-stage processClear for founders.
Ready for engineers.
- Every test run, with evidence, causes and a prioritized fix plan
- Exact conversations, test conditions and expected versus actual behavior
- Severity, business impact, observed frequency and reproduction status
- Confirmed or suspected causes, with suggested fixes or investigation steps
- Behaviors to preserve, coverage limits, evidence gaps and supporting records
One retest round within 14 calendar days of report delivery.
What your audit includes.
I test the conversations your agent needs to handle, then verify the failures and investigate their causes.
- Single-turn and multi-turn conversation testing across the six quality areas
- Negative testing: unanswerable questions, out-of-scope requests and false premises
- Boundary testing at the edges of your knowledge base and agreed scope
- Consistency testing: the same question repeated and rephrased
- Memory testing across extended conversations
- Manual exploratory testing alongside the scripted suite
- Suspected failures repeated to establish frequency, then labeled reproduced, intermittent or needing investigation
- Test-script errors separated from genuine agent failures
- Causes confirmed where evidence supports it, and clearly labeled as suspected where it does not
Six quality areas.
Your important workflows.
Accuracy & grounding
Correct answers supported by approved documents, sources or tool results.
Relevance & completeness
Answers that address the question and include necessary information.
Conversation memory
Follow-ups, earlier details and user corrections handled correctly.
Instructions & business rules
Required steps, appropriate tone and agreed boundaries.
Difficult inputs
Typos, unclear requests, conflicting details and frustrated users.
Uncertainty & recovery
Useful clarification, admission of missing knowledge and handoff.
Did the action actually happen?
For agents that make bookings or update a CRM, I also check task completion. Verification requires access to the resulting records; missing evidence is reported explicitly.
WHERE ACCESS ALLOWS